Revision Policy

1. Included revisions

A revision may be included without an additional charge when the requested change is needed to meet a requirement that was clearly included in the original confirmed brief but was not addressed correctly in the delivery.

Examples can include correcting an agreed formatting requirement, addressing a missed section of the original instructions, or revising language/structure that falls within an agreed editing scope.

2. Revision request window

Unless your order confirmation states a different period, please submit revision requests within 14 calendar days of delivery. For dissertation, thesis or other extended research work, the written order confirmation may provide a longer review period.

3. What counts as new work

The following normally fall outside a free revision because they change or expand the original scope:

• a new topic, research question, case, dataset or assignment brief;
• additional word count or sections not included originally;
• new sources or literature requirements introduced after delivery;
• a different methodology, framework or analysis requested after the original approach was approved;
• new supervisor/tutor feedback that introduces requirements not contained in the original brief; or
• rewriting work that the customer or another third party has materially changed after delivery.

We can usually help with new requirements, but a revised quotation may be needed.

4. How to request a revision

Send one clear revision request identifying the relevant section and the original instruction that needs to be addressed. Where possible, group related comments into a single message or annotated document so the requested changes can be reviewed consistently.

5. Revision turnaround

Turnaround depends on the amount and complexity of the requested changes. Small corrections may be handled quickly; extensive revisions may require additional time. We will communicate the expected timetable once the request has been reviewed.

6. Academic feedback after delivery

We understand that tutors and supervisors may provide feedback after a delivery. If that feedback relates to the original confirmed scope, we will assess it as a revision request. If it creates new requirements, it may be treated as additional work.